1. How do I place my order?
Simply choose your style on the product page, click the "Add to Cart" button, and follow the steps to complete your order. We'll prepare your order and let you know when it's on its way!
2. How long will it take to ship my order?
Your order ships from our warehouse in Shenzhen, China. Delivery time is divided into handling and transit:
- Handling time: 1–3 business days
- Transit time: 8–12 business days
- Estimated total delivery time: 9–15 business days
Shipping is free on all orders. Full details are in our Shipping Policy.
3. Do you ship outside the United States?
We currently deliver to the United States only. Orders from other countries cannot be processed at this time.
4. Will I be charged customs or import fees?
No. All U.S. customs duties and import taxes are paid by Sable & Sunday before your package arrives. You will not be charged any additional fees upon delivery. If a carrier ever asks you to pay, contact us before paying and we'll take care of it.
5. My tracking number isn't working
Tracking numbers typically take 1–2 business days to update after your order ships. If there's still no activity after 2 business days, contact us at contact@sableandsunday.com and we'll verify it for you.
You can track your order here: Track your order
6. I need help with a late order
Orders typically arrive within 9–15 business days in total. If your order hasn't arrived after 15 business days, please contact our team. We'll help track it down and, if it is confirmed lost, send a free replacement or a full refund.
7. What types of payment do you accept?
We accept major credit and debit cards and the other secure payment methods shown at checkout, processed securely through Stripe. All payments are processed in U.S. dollars (USD).
8. Can I cancel my order?
Yes. You can cancel free of charge within 24 hours of placing your order, as long as it hasn't shipped yet. Email contact@sableandsunday.com with your order number. Once your order has shipped, it can no longer be cancelled, but you can return it after delivery under our Refund Policy.
9. How secure is my personal information?
Our entire website and checkout are encrypted with SSL/TLS. Your payment details are processed directly by Stripe, and we never store your full card information. See our Privacy Policy for details.
10. What is your return policy?
We accept returns within 30 days of delivery, for defective items and for items you've simply changed your mind about, with no restocking fees. For change-of-mind returns, return shipping is the customer's responsibility, and since our return warehouse is in China, international return shipping can be costly. For defective, damaged, or incorrect items, we cover the return shipping cost and offer a full refund or a free replacement. Full details are in our Refund Policy.