Refund policy

Last updated: November 11, 2026

We want you to love your purchase. Whether an item arrived defective or you simply changed your mind, we accept returns within 30 days of delivery, and we never charge restocking fees.

At a glance

Return window: 30 days from delivery
Defective, damaged, or incorrect items: return shipping paid by us, full refund or free replacement
Change of mind: return shipping paid by you (returns go to our warehouse in China)
No restocking fees
Refunds to your original payment method

1. Return window

You have 30 days from the date you receive your order to request a return for a refund or exchange. Requests made after 30 days cannot be accepted.

2. Conditions for a return

To be eligible for a full refund, your item must be:

Unused and unworn, in the same condition you received it
In its original packaging, with all tags attached
Accompanied by your order number or proof of purchase

Trying an item on to check fit is fine. If a returned item shows visible wear, washing, or damage that was not caused by us, we will contact you before processing the return and may offer a partial refund instead of a full refund.

3. Returns for non-defective items (change of mind)

If you simply changed your mind, you may return your item within 30 days, subject to the conditions above.

Important notice on return shipping: for change-of-mind returns, you are responsible for the return shipping cost. Our return warehouse is located in China, so international return shipping can be costly. Please consider this before sending your return.

No restocking fee applies. Once your return is received and approved, you'll be refunded the full price you paid for the item. Since shipping is free and customs duties are paid by us, no shipping or duty charges are deducted from your refund.

4. Returns for defective, damaged, or incorrect items

If your order arrives damaged, defective, or isn't what you ordered, please contact us as soon as possible, within your 30-day return window, at contact@sableandsunday.com with:

Your order number
Clear photos of the item and packaging
A short description of the issue

For verified claims, we cover the return shipping cost (or may ask you to keep the item), and you'll receive a full refund or a free replacement, whichever you prefer. No restocking fee applies. These terms do not limit any rights you have under applicable U.S. federal or state law.

5. How to start a return

Email contact@sableandsunday.com within 30 days of receiving your order, including your order number and the reason for your return.
We'll send you a Return Merchandise Authorization (RMA) number and return instructions. Please write the RMA number clearly on your package or return label.
Ship the item to our return address.

Return address:
Room 803, Building 2, RongHuShenShiHuaYan Pinghu Street, Longgang District Shenzhen City, Guangdong Province China

Returns sent without an RMA number, or to any other address, may be delayed or not processed. We recommend using a trackable shipping service, as we can't confirm receipt of untracked returns.

6. Order cancellation

You can cancel your order free of charge within 24 hours of placing it, as long as it hasn't shipped yet. Email contact@sableandsunday.com with your order number to request cancellation. Approved cancellations receive a full refund to your original payment method. Once shipped, an order can no longer be cancelled, but you may return it after it arrives under the conditions above.

If we cancel your order, or cannot ship it within the time stated at checkout and you choose to cancel, you will receive a full refund.

7. Refunds

Once we receive and inspect your return, we'll email you to confirm approval. Approved refunds, in full and with no restocking fee deducted, are issued via Stripe to your original payment method within 10 business days of approval. Depending on your bank or card issuer, it may take a few additional days for the refund to appear. If you haven't received an approved refund after that time, please check with your bank first, then contact us.

8. Exchanges

We accept exchanges within 30 days.

Defective, damaged, or incorrect items: contact us and we'll arrange a free replacement, with return shipping covered by us.
Change of mind (for example, a different size or color): return the item under section 3 (return shipping at your cost), and we'll ship the replacement to you free of charge, subject to availability.

9. Items not eligible for return

Gift cards
Items returned more than 30 days after delivery
Items not in their original, unused condition, except where the issue was our error or a partial refund has been agreed under section 2

10. Lost, stolen, or delayed packages

If your order doesn't arrive, contact us at contact@sableandsunday.com. We'll help resolve it, including a free replacement or full refund for orders confirmed lost in transit. For packages that tracking confirms as delivered, we'll share delivery confirmation, tracking, and carrier details and help you file a carrier claim. If a package is returned to us because of an incorrect address entered at checkout, we'll contact you to arrange redelivery or another resolution. See also our Shipping Policy: https://sableandsunday.com/policies/shipping-policy